How can we help you?
Our support team is here to help you with any questions or issues you might have.
Email Support
Get in touch with our team via email. We usually respond within roughly 24 hours.
[email protected]WhatsApp Support
Chat with our team on WhatsApp for quick responses and real-time assistance.
Chat on WhatsAppPhone Support
Enterprise customers get access to our expert-backed dedicated phone support line.
+91 931-129-9150Send us a message
Frequently Asked Questions
Quick answers to common questions about Neviri Cloud
How quickly can I deploy a database cluster?
With Neviri Cloud, you can deploy production-ready MongoDB, MySQL, or PostgreSQL clusters in under 60 seconds. Our automated provisioning system eliminates complex setup and configuration, allowing you to focus on building your application rather than managing infrastructure.
How does pay-as-you-go pricing work?
You only pay for the resources you actually consume with transparent, usage-based billing. There are no upfront costs or long-term commitments. You can monitor your spending in real-time through our dashboard and scale resources up or down based on your needs, ensuring cost-efficiency at every stage.
What support response time can I expect?
Our support team typically responds to email inquiries within 24 hours. For immediate assistance, you can reach us via WhatsApp or phone support (available for enterprise customers). We're committed to ensuring your database infrastructure runs smoothly and addressing any concerns promptly.
Are my databases automatically backed up?
Yes, all database clusters include automated daily backups with easy restore functionality. We ensure 99.9% uptime SLA with automatic scaling, monitoring, and disaster recovery. Your data is encrypted, secure, and always accessible when you need it, giving you complete peace of mind.
Can I monitor my database performance in real-time?
Absolutely. Our comprehensive management suite provides real-time monitoring with detailed CPU, memory, and storage usage analytics. You can track resource consumption, query performance, and receive alerts for any anomalies. All metrics are available through our intuitive dashboard for complete visibility into your database operations.
Still have questions?
Our team is here to help. Fill out the form above or contact us directly.